PSSL ProSound and Stage Lighting in Cypress, CA Closed now

Reviews about PSSL ProSound and Stage Lighting

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  October 27, 2019, by Jesse Elpers
  My name is Jesse, Just over a month ago, I placed an order for five B-Stock Blizzard Lighting RGBW Lights. What I received, however, was two different models of these lights - two of one style, and three of another. After inspecting the units and finding them to be different, I reached out to PSSL for help in correcting the issue. The purchase was for five of the same light fixture. Since then, a sales rep, Jarrett, has done a good job of communicating with me, and informed me that B Stock units are not available at this point in time, either from Blizzard Lighting or PSSL. He has presented my only options at this point as follows: 1) Jarrett extended my return period, allowing me the option of returning the lights. 2) Exchanging the lights for new stock Blizzard Lighting Blade RGBW Lights, but for an additional $250.00 per fixture, totaling an additional $1,250.00, in order to receive five identical lights. While I appreciate both options, both of them put me in a bad position. For the return option, I would have to pay to package and ship these fixtures back to PSSL, as I have since disposed of the shipping materials. And the Exchange option, I cannot justify spending more money on identical fixtures if it is PSSL who is not able to deliver on my purchase of five identical light fixtures. I understand that mistakes happen, and I am more than appreciative for the effort, time, and communication that Jarrett has offered to this point, but I cannot see how a failure to deliver the ordered units should result in me owing money out of pocket to either return the errant products or exchange for what I ordered. My previous experiences with PSSL have all been quite positive, but this experience has left me wondering if you are really concerned for caring for your customers and seeking the right and just end to every transaction.